Before we can activate SMS for your account, Australian regulations require us to verify your business name, registration number, and business address.
This process helps ensure your messages are compliant with carrier and government rules for business communications.
What you’ll need to upload
To complete SMS verification, you’ll need to provide one document for each of the following:
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Proof of Business Registration — verifies your business name and registration number.
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Proof of Business Address — verifies your business’s registered or operating address.
You can upload these directly from your dashboard under Enable SMS → Upload Documents, as shown below.
Proof of Business Registration
How to find it
You can download this from the Australian Business Register (ABR) or your government portal.
Search your business name or ABN, then click Download Business Summary or View ABN Details.
What it looks like
What it needs to show
To be accepted, your document must:
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Clearly display your registered business name
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Show your ABN
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Be current and legible
Why we need it
This verifies that the SMS messages you send originate from a legitimate, registered business — a legal requirement for SMS compliance in Australia.
Proof of Business Address
How to find it
You can use any official document that shows your business name and address.
Common examples include:
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Utility bill (electricity, internet, water)
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Lease agreement or rental contract
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Recent tax notice or rates bill
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Bank statement or title deed
What it looks like
A document or scanned copy that includes:
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Business name
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Full business address
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Issued date (within the last 6 months)
What it needs to show
To be accepted, your document must:
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Be issued within the last 6 months
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Show your business name and full address
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Match the details you entered in your SMS setup form
Why we need it
This confirms your business is physically located in Australia — required by local carriers to prevent spam and misuse of sender numbers.
Why your address must match exactly
The single biggest reason SMS applications get rejected is a mismatched address. Carriers compare the address on your business registration, the address on your proof of address document, and the address you entered in your SMS setup form. If any of them don't match, your application is rejected and you'll need to resubmit.
To avoid rejection:
- Copy your address directly from your business registration document into the setup form. Don't retype it from memory.
- Use the same format across every field. If your registration says "Street," don't shorten it to "St" elsewhere.
- Include your unit or suite number if your registration has one. Leaving it off counts as a mismatch.
- Avoid PO Boxes. Carriers typically require a physical street address.
- Check your registration is current. If you've moved, update your address with the ABR before applying.
If you're not sure whether your details match, the safest approach is to download a fresh copy of your business summary from the ABR right before you apply, and copy directly from that.
Upload tips
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Upload one clear document per section.
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Accepted formats: PDF, JPG, DOCX, or PNG.
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Make sure all information is visible — cropped or blurry images may be rejected.
What happens next
Once you’ve uploaded both documents and clicked Submit, we will verify them and ensure you're set up to send SMS from all mobile carriers in Australia.
You’ll receive a confirmation email once SMS is active — typically within 1–3 business days.