Instant AI automatically adjusts your emails so they match the way your shoppers experience your store. The rule is simple:
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If we know a shopper’s settings, we use them.
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If we don’t, we default to your store’s settings.
Shopper-triggered emails
For emails based on shopper behaviour we use the shopper’s own preferences.
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If a shopper viewed your store in US English, their email will also be in US English.
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If they changed your store to USD, their email will show USD pricing.
To keep things clear, currency symbols are displayed differently depending on context:
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If the shopper is using your store’s default currency, we only show the symbol (e.g. $).
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If they are using a different currency, we add the code (e.g. USD$).
Store-based emails
For emails that aren’t linked to a specific shopper (like a welcome email or a campaign) we fall back to your store defaults. Or if we can't detect a shoppers preferences. That means your store’s primary language and default currency are always used.
How to test this yourself
When you send a test, Instant AI always uses your store’s default currency. This makes testing predictable—so if your store currency is AUD, the test email will show AUD.
When the same email goes to a real shopper, it automatically adapts to their browsing preferences.
You can confirm how currency appears by sending a preview:
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Open any flow or campaign email.
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Click Send Test Preview.
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The preview will show your store’s default currency.
If you notice a live shopper email showing a different currency, it usually reflects their browser settings. To confirm, open the Email Preview. Each email preview shows a Shopper Timeline with what triggered the send and which settings were applied, so you can see exactly why a particular currency appeared.
FAQ's
Why did my shopper see USD instead of AUD if my store is in AUD?
This is because they were browsing your store in USD. Instant AI mirrors their settings so the email feels consistent with how they shopped.
Why do my test emails always show AUD?
Test emails always default to your store’s currency, even if you support others. So for this example, your store settings will take priority in sending tests. Real shopper emails adapt dynamically.
Can I force all emails to only use my store’s default currency?
No. Instant AI is designed to show shoppers the same language and currency they saw in your store. This creates clarity and trust for your customers.