Step through some troubleshooting steps if you are struggling to log in to your Instant Account.
Having Trouble Logging In?
If you’re having trouble logging in, you’re not alone—sometimes, technical issues can make the process a little tricky. Here’s what you should know and what you can do to get back on track.
Troubleshooting
Some customers have reported that they don’t receive their login pin code emails, especially when using an email address from an organisation that’s hosted on Outlook. Occasionally, this happens because certain email providers (like Outlook) may block or delay emails from our system. If you experience this, simply retrying the login process can sometimes fix the issue. The system will send another pin code, and this second attempt often gets through.
If retrying doesn’t work, another solution is to contact our support team and ask them to add a personal email address to your account. Many customers have found that using a personal email address helps them receive their pin codes reliably.
Still Facing Issues?
If you’ve tried the steps above and are still having trouble, please reach out to our support team. We’re here to help and want to make your experience as easy as possible. Thank you for your patience as we continue to improve our services!
We understand how important it is for you to access your account smoothly. That’s why we’re actively working on improvements to our pin code service. Our goal is to make sure you get your pin codes quickly and consistently, no matter which email provider you use.