Why add a login phone?

A login phone is a mobile number that you add to your Instant account. Each time you sign in, Instant texts a login code to this number as well as emailing one to you. Some email providers, such as Outlook and corporate email systems, block or delay login code emails. Without a login phone, email is the only way to get your code, so a blocked email stops you from signing in.

How to set it up

Before you start

  • Each person adds their own login phone. A number added for you during sign-up or on your agreement does not get login codes.
  • You need a mobile number that can receive texts. Landlines do not work.
  • If you sign in with a password, you do not see this option.

Adding your login phone

  1. Sign in to your Instant dashboard
  2. Click your profile icon in the sidebar
  3. Click Login Phone
  4. Enter your number in Mobile number and choose your country
  5. Click Send Code
  6. Enter the 6-digit code that we text to you

When the code is correct, your number shows with a Confirmed label. Your login codes now also go to this number.

Note: If the code does not arrive, click Resend Code. If you typed the wrong number, click Change Number.

Changing your login phone

  1. Click your profile icon in the sidebar
  2. Click Login Phone
  3. Enter your new number in New mobile number
  4. Click Send Code
  5. Enter the 6-digit code that we text to the new number

How it works

Signing in with a login phone

  • When you request a code, Instant emails one code to you and texts a different code to your login phone.
  • Either code works. Use whichever arrives first.
  • The sign-in page shows your email address and the last two digits of your phone, so you can see where the codes went.
  • If the text cannot be sent, the email code still goes to you.

Too many incorrect codes

If you enter too many incorrect codes, Instant locks sign-in for a short time. The sign-in page shows when you can try again. Each time this happens again, the wait is longer.

If sign-in stays locked, the page says to contact support. Email [email protected] and we will unlock your account.

FAQ

Do I still get the login code by email? Yes. The email code always goes to you. The text is an extra code, not a replacement.

Which code do I use? Either one. The email code and the text code both work for the same sign-in.

Can I remove my login phone? Not from the dashboard. You can change it to a different number from Login Phone at any time.

Can my whole team use one login phone? No. Each person adds their own number from their own profile.

I added my number during sign-up. Why do I not get a text? Instant sends login codes only to a number that you confirm with a code from Login Phone. Add your number there to turn it on.

For more help with login codes, see What to do if you’re not receiving your Instant Pin Code to Login (OTP).