Instant Help
Guides and resources for Instant merchants.
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See what’s new in Instant
Read the latest →Getting started
- Trialling Instant AI
- How to get started with Instant AI
- How to get started with Instant AI SMS
- Getting started with email deliverability
Campaigns
- Use Shopify Flows to score and tag shoppers for segmentation
- How to use Smart Rules in your campaigns
- What is Instant’s Engaged Filter for Campaigns?
- How to Create and Save Segments
- How to create a Custom Campaigns List in Instant Using Shopify Tags
- How to Use Segments in Campaigns
- How to create a Multi-step Campaign with Instant AI
- How to Create a Campaign with Instant AI
Flows
- How many email Touchpoints send with an Instant AI flow?
- Why is Instant AI still sending abandonment emails for out-of-stock products?
- How does the Back in Stock flow work?
- How Instant Manages Links in Flow Emails
- Why should I trust AI to write my abandonment emails?
- How to use a Request Review Flow with Instant AI
- How does the Welcome Flow work?
- How Instant AI Mentions Sale Prices in Emails
SMS
- Customising your SMS brand prefix
- Understanding SMS character limits
- Instant AI SMS in Flows
- How to send an SMS Campaign with Instant AI
- Enabling Instant AI SMS in Australia
- How SMS pricing and credits work
- How to collect SMS sign-ups
- How does the SMS Welcome flow work?
FAQ
- Using Claude and ChatGPT with Instant’s product documentation
- Can I lazy load Instant’s pixel?
- Understanding Your Campaign Deliverability
- Why isn’t my Instant dashboard displaying revenue from all of my Instant flows?
- Why is Instant sending through numerous Klaviyo metrics for a profile?
- How to best optimise your email designs for Mobile
- How does Instant AI manage email sender to and from addresses?
- How do I install the Audiences pixel onto a legacy Shopify checkout