FAQ
Account securityWebsite integrationDeliverability and PrivacyKlaviyo integrationEditor and Email DesignDomainBillingSubscribersTroubleshootingAttributionForms and PopupsCouponsIntegrationsCompany Announcements
Account security
Website integration
- Can I lazy load Instant’s pixel?
- How do I install the Audiences pixel onto a legacy Shopify checkout
- How do I manually integrate Audiences Product Viewed and Add to Cart events for Shopify?
- Pixel troubleshooting
- How do you send custom events to Instant Audiences?
- How can I load Instant’s pixels via Google Tag Manager for Shopify?
- How do I whitelist Scripts, Cookies, and Local Storage for the Instant Pixel?
- How to re-install the Instant Audiences pixel into checkout.liquid (for merchants not yet on checkout extensibility)
- Does Instant impact the speed or performance of my website?
- Installing Instant AI for Headless Shopify Sites
- How do I modify the Instant site ID of my Shopify Customer Events pixel?
- How to re-install the Instant Audiences pixel into theme.liquid
- Upgrading your Audiences Shopify Permissions for Instant AI
- How to re-install the Instant Audiences pixel into Shopify Customer Events
- How to add Shopify Collections data to Audiences Checkout events
- How can I load Instant’s pixels via Google Tag Manager for a Custom Store?
- Using Instant Audiences with a Custom Store
- How do I manually add Audiences Product Viewed tracking for Shopify?
- How to reset your API key
- Uninstalling the pixel from your site
Deliverability and Privacy
- Understanding Your Campaign Deliverability
- What is an event tracking domain and how to set it up
- Why Instant AI Emails Require a Physical Address
- What does Instant AI check before sending an email?
- Understanding the Deliverability Dashboard
- How does advanced shopper identification (Instant Audiences) identify my website traffic?
- Responsible Disclosure Policy
- Email compliance best practices in the United States
- Best Practices to Keep Your Emails Out of Spam and Promotions
- How Instant AI Handles Apple Mail Privacy Protection (MPP) Opens
- What is advanced shopper identification (Instant Audiences)?
- How to Keep Your Campaigns Compliant with Subscriber Consent
- Integrate Instant with Shopify’s tracking consent (cookie) banner
- What are bots and how do they affect my email marketing?
- Email compliance best practices in Australia
- Instant Audiences compliance best practices
- How do I exclude traffic from specific countries?
- How do I change my sender email profile picture in Gmail?
- What is the best practice to use GIFs in my emails
Klaviyo integration
- Why isn’t my Instant dashboard displaying revenue from all of my Instant flows?
- Why is Instant sending through numerous Klaviyo metrics for a profile?
- Using Instant Audiences with a Shopify Headless Store
- Using Instant Audiences with a Neto Store
- How do I setup my flows for sale periods?
- How do I retrieve the ID of a Klaviyo form?
- What should I consider before changing my flows?
- How does Audiences prevent duplicate emails from being sent?
- Audience Profiles & Events
- How do I determine my abandonment flow revenue?
- How do I add UTM tracking to Instant Audiences flows for Google Analytics?
- Why are my Klaviyo flow emails being skipped due to “Fails Flow Filters”?
- Why does BigCommerce report more carts and abandoned carts since enabling Instant Audiences?
- How do I add new profiles from Audiences into a welcome flow?
- Why are my Klaviyo flow emails being skipped due to “Catalog Item Unavailable”?
- Net New Profile Guides and Resources
- How does Instant Audiences impact email deliverability?
- Does every event in Klaviyo result in an email?
- Why are Klaviyo add to cart events sending erroneously?
- How do I setup Audiences flows alongside another provider?
- Spam compliance rates in Klaviyo
- What metrics does Instant Audiences send to Klaviyo?
- Instant Audiences for Klaviyo
Editor and Email Design
- How to best optimise your email designs for Mobile
- How Reviews and Social Proof Work in Instant AI Emails
- How to add Gmail Annotations for Instant AI
- How does Instant AI manage alt text in emails?
- How to schedule a change to your emails with Instant AI
- How to Add Custom HTML to Your Instant AI Emails
- How to Use Dynamic Product Blocks in Emails
- What’s the ideal image size for my emails?
- How to Customise Email Templates in Instant AI
- How Email Navigation Links work with Instant AI
- How to use Smart Rules in your emails
- How Does the Brand Kit Work?
- How to manage fallback fonts in your Brand Kit
- How to manage your tone of voice in Instant AI
- How to edit or crop an image in Instant AI
- Sending a plain text email with Instant AI
- How to add personalisation fields to your emails
- How to use the Block Library in Instant AI
- How to choose the products in your product blocks
Domain
- How does Instant AI manage email sender to and from addresses?
- Why does Instant AI need to connect to my DNS provider?
- Troubleshooting Your DNS Settings for Instant AI
- How to update your sending domain or subdomain with Instant AI
- How to get the best email deliverability with Instant AI
- How to send emails from different email addresses
Subscribers
- Managing Customer Profiles in Instant AI
- How to export your Shoppers list
- How does Instant AI accurately import all of my contacts?
- How do I import a list of shoppers to Instant AI?
- How does Instant AI keep customer subscriber status up to date and compliant?
- How to tag shoppers with a label when you upload them
- How to use predicted gender with Instant AI
Troubleshooting
- How to troubleshoot installing the Instant App and Instant Shopify Integration
- Why am I receiving ‘400’ status code errors for my API calls to Instant?
- How can I get support?
- How to add the read_all_orders scope to your Shopify integration
- How to add the write_customers scope to your Shopify integration
Attribution
Forms and Popups
- Instant AI Sign-up Forms
- How do I modify the default forms used by Instant Predictive Opt-In?
- How to Use Sign Up Forms and Welcome Flows with Instant AI
- Boost Your Email List & Revenue with Instant Predictive Opt-In
- How do I get started with Instant Predictive Opt-In?
- How do I schedule opt-in forms for Instant Predictive Opt-In?
Coupons
Integrations
- Using Shopify to Sync Customer Profiles to Meta for Retargeting
- How does Instant prevent duplicate events in Meta?
- How to set up the Instant AI and Meta integration
- How to use Instant AI segments with Google Ads
- Understanding your Shopify integration events in Instant AI
- How to connect Yotpo Loyalty to Instant AI
- How to connect Recharge to Instant AI
- How to connect Rivo to Instant AI
- How to connect Okendo to Instant AI
- How to use Instant AI with Alia
- How to connect Northbeam to Instant AI