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FAQ
- What is multi-profile identity resolution?
- Why am I receiving '400' status code errors for my API calls to Instant?
- How do I create a Welcome flow for Predictive Opt-In?
- How do I get started with Instant Predictive Opt-In?
- How do I schedule opt-in forms for Instant Predictive Opt-In?
- How do I modify the default forms used by Instant Predictive Opt-In?
- How do I retrieve the ID of a Klaviyo form?
- Getting Started with Analytics
- Does Instant impact the speed or performance of my website?
- How to Make Sure Your Email and SMS Metrics Aren’t Inflated by Bots
- How to Make Sure Your Promotions Sync Correctly with Instant AI
General
- What is Instant Audiences?
- How do I submit a Partner referral?
- How does Audiences identify my website traffic?
- How does Audiences track profiles for longer than 7 days on Safari/iOS?
- Invite team members to access your Instant dashboard
- How do I exclude traffic from specific countries?
- How do I measure revenue generated by Audiences?
- Responsible Disclosure Policy
- How to Fix Pin Code Login Problems
Klaviyo integration
- What is the difference between the Net New, Hydrated and All profiles lists?
- Net new identifications drive an additional 10-15% uplift in Instant generated revenue
- How do I know that shoppers converting through emails triggered by Instant wouldn't have converted regardless?
- How do I setup my flows for sale periods?
- Why isn't my Instant dashboard displaying revenue from all of my Instant flows?
- Why are my Klaviyo flow emails being skipped?
- Why are my Klaviyo flow emails being skipped due to "Fails Flow Filters"?
- How do I compare the performance of Instant's identity resolution with another provider?
- What metrics does Instant Audiences send to Klaviyo?
- How do I determine my abandonment flow revenue?
- How do I add new profiles from Audiences into a welcome flow?
- Why is Instant sending through numerous Klaviyo metrics for a profile?
- Best practices for new profile export with email EDMs and campaigns
- How do I view all new profiles added by Audiences new profile export?
- Why is my revenue from Instant flows much higher than the number of net new profiles?
- Why are Klaviyo add to cart events sending erroneously?
- Why is my customer receiving duplicate emails from the same flow?
- Why are my Klaviyo flow emails being skipped due to "Catalog Item Unavailable"?
- How does Instant Audiences impact email deliverability?
- How does Audiences prevent duplicate emails from being sent?
- What should I consider before changing my flows?
- How do I setup Audiences flows alongside another provider?
- How do I add UTM tracking to Instant Audiences flows for Google Analytics?
- Net New Profile Guides and Resources
Website integration
- Using Instant Audiences with a Custom Store
- How do you send custom events to Instant Audiences?
- Pixel troubleshooting
- Why does BigCommerce report more carts and abandoned carts since enabling Instant Audiences?
- How do I manually add Audiences add to cart tracking for BigCommerce?
- How to re-install the Instant Audiences pixel into theme.liquid
- How to add Shopify Collections data to Audiences Checkout events
- How do I manually add Audiences Product Viewed tracking for Shopify?
- How do I manually integrate Audiences Product Viewed and Add to Cart events for Shopify?
- Why is Klaviyo still not receiving Events with the Customer Events pixel installed?
- How to re-install the Instant Audiences pixel into Shopify Customer Events
- How to re-install the Instant Audiences pixel into checkout.liquid (for merchants not yet on checkout extensibility)
- How do I install the Audiences pixel onto a legacy Shopify checkout
- How to reset your API key
- How do I modify the Instant site ID of my Shopify Customer Events pixel?
- How do I whitelist Scripts, Cookies, and Local Storage for the Instant Pixel?
- How can I load Instant's pixels via Google Tag Manager for Shopify?