The Instant Audiences pixel can be accidentially removed throughout checkout.liquid. This article outlines how to re-install the Audiences pixel if you have been notified that it is missing.
Please note that this is only applicable to your site if the checkout.liquid file is available. The checkout.liquid file is only available to merchants that have not yet updated to Shopify's Checkout Extensibility.
This article outlines how to re-install the Audiences pixel onto checkout.liquid.
The checkout.liquid file ensures that Checkout Started events are sent through to Instant Audiences. If the Audiences pixel is removed from checkout.liquid, the specified events will not be sent to Klaviyo.
If the pixel has been accidentally uninstalled (usually from updating your Shopify theme), it is important to ensure that the Instant Audiences pixel is re-installed into checkout.liquid.
If you have been notified that the Instant Audiences pixel is missing on the checkout.liquid file and requires re-installation, please complete the following:
- Please proceed to the Instant dashboard (https://dashboard.instant.one/audiences/setup/ecommerce-platform), and
- Navigate to checkout.liquid.
- Copy the code specified under Step 11 (see screenshot below).
- Copy and paste the code above the line inside checkout.liquid, and save your theme.
If you cannot access the Instant dashboard, please reach out to help@instant.one and we will promptly provide access.