You can change the card Instant charges for your subscription, or add another card, from the Billing page in your Instant AI dashboard. Card details are stored and managed by Stripe, our payment provider.

How to update your payment information

Before you start

You need access to the email address on your Instant billing account. This is the email address your invoices go to. Stripe uses it to confirm who you are before you can make changes.

Updating your card

  1. Log in to your Instant AI dashboard
  2. Click Billing in the left-hand panel
  3. Click through to the Stripe payment page
  4. If Stripe asks you to log in, enter your billing email address and follow the instructions in the email Stripe sends you
  5. Under Payment method, click Add payment method
  6. Enter your new card details and click Add
  7. To charge the new card from now on, click the … menu next to it and select Make default

Note: If you operate more than one store on Instant, each site is billed separately. Repeat these steps for each site whose card you want to change.

How it works

  • Your next invoice is charged to the card set as your default.
  • Adding a new card does not remove your old card. You can remove the old card from the same … menu once the new card is your default.
  • Changing your card does not change your plan or your billing date.

FAQ

Can I have more than one card on my account? Yes. You can add more than one card, but only your default card is charged.

I don’t know which email address is on my billing account. What do I do? Contact our team through the support form and we can confirm it for you.

A payment failed. Will updating my card fix it? Adding a working card and making it your default means future invoices are charged to that card. If you have an unpaid invoice, contact our team through the support form so we can retry it.

Can someone at Instant update my card for me? Yes. Reach out through the support form and our team can help. For security, do not send card numbers in your request.

For more on finding your invoices, see How do I access my billing details?.