Understanding fees for refunded payments

When a payment is refunded, Instant fees, are not refunded as Instant still needs to cover the underlying cost of the payment processing.

The banks and payment networks set rules about which fees apply to refunded payments, and in this case, banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees. To address these underlying payment processing costs and to continue providing these services as part of our standard pricing, we do not return our fees when a payment is refunded.