If flow emails have a large number of skips, this may indicate an underlying issue with flow filters, or incorrect properties being used in email templates.
To look into the the reason behind skips, please navigate to your Klaviyo dashboard and complete the steps below.
- Proceed to an abandonment flow and click an email template. On the Email details tab that appears, click on "View Details" under Performance.
- The email overview screen will appear. Proceed to the Recipient activity tab.
- On the sidebar, click on "Skipped".
- Under the dropdown above the list of skipped emails, you will be able to see the reasons why flow emails are being skipped.
For more details on what each skip reason means, please see below.
Catalog Item Unavailable
For more information on how to resolve the "Catalog Item Unavailable" error, please refer here.
Fails Flow Filters
For more information on how to resolve the "Fails Flow Filters" error, please refer here.