How do I process a refund?

If you normally process refunds using your e-commerce backend we recommend processing the refund as normal through your e-commerce backend. 

Due to our integration, the order will show as refunded in both Instant and your E-commerce Platform.

Please see the below guides based on your platform:

Big Commerce


Woo Commerce 


Processing Refunds through Instant 

Visit the Merchant Dashboard:

Log in with your email address and we will email you a one time code.

Once you are logged in, Navigate to Payments > Transactions and find the order you wish to refund.

Click 'Refund'

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Select 'Refund full amount' or 'Refund partial amount'

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