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SMS Abandoned Cart

Turning on SMS abandoned cart can increase your conversion rate

How does this feature work?

With Instant you can utilise SMS abandoned cart to capture customers who have not completed their order. This will send an SMS 2 hours after their session ended with a prewritten message and a reminder of what was in their cart, as well as a link to resume their checkout journey. This SMS will be from your company name for added customer assurance.

Is there a cost associated with this?

  • No Per SMS Fee: Instant covers all SMS expenses, so you can focus on your recovered lost sales without worrying about hidden charges.
  • Attributable Revenue Fee: Pay only when you succeed! We charge a 3% fee on the total purchase, on top of the regular checkout fee. This means you only pay us based on the additional revenue you generate through cart recovery. It's a win-win situation.

What products is this supported with?

SMS abandonment cart can be used alongside Instant Checkout

Who does the message get sent from?

The SMS is aplha tagged and will show as being sent from the merchants name

How do I activate the SMS feature?

To turn on the SMS feature please reach out to our support team at help@instant.one and they will be more than happy to help.

When are the messages sent and can it be changed?

Instant will send an SMS 2 hours after the customers session ended. Currently this is a prefixed time period

What will the message say and can it be customised?

The SMS will have information of the customers cart and a prewrittened message. This currently can't be customised.