The Instant Audiences pixel can be accidentially removed throughout theme.liquid updates. This article outlines how to re-install the Audiences pixel if you have been notified that it is missing.
We require the Instant Audiences pixel to be installed in two locations:
- theme.liquid
- Shopify Customer events (for docs on how to re-install the Customer events pixel, see here)
It is critical that both pixels remain installed for Instant Audiences to operate.
If either of the pixels have been removed, events will be dropped and therefore not sent to Klaviyo.
If the pixel has been accidentally uninstalled from theme.liquid, it is important to ensure that the Instant Audiences pixel is re-installed promptly to minimise dropped events.
If you have been notified that the Instant Audiences pixel is missing on from theme.liquid and requires re-installation, please complete the following:
- Please proceed to the Instant dashboard (https://dashboard.instant.one/audiences/setup/ecommerce-platform/shopify), and
- Complete Steps 9 to 13 under Audiences > Setup > Ecommerce platform > Shopify.
If you cannot access the Instant dashboard, please reach out to help@instant.one and we will promptly provide access.